Our Policies

All charges are for time out, whether used or not, so please make selection carefully. 

Items being rented for a weekend event need to be returned by Monday morning. (An additional charge is applied if a trailer is needed. Please make prior arrangement for earlier pick up.) All applicable taxes are extra.

Set ups & tear downs are not included in rental fees, however the option is available, please ask for details.

A 25% payment is required for special order items specific to client’s request. This fee is in addition to the 50% non-refundable deposit for an entire event. All return cheques are subject to a $25 charge.

In addition, a damage deposit with the following schedule will be applied to the final payment:

• $25 for orders $150 or less

• $50 for orders $151-$300

• $100 or 10% of order (whichever is higher) for orders over $301

Final payment is to be paid 10 days prior when final numbers are given. We accept Interact, Visa, MasterCard, Cheques, cash or e-Transfers.

If ANY changes are made after the “10 day prior” date, a $25 admin fee will be added to the order.

An additional fee is charged if delivery or pick up of rentals is required – ask for details.

Item Rentals

On Weekend Events: returns are expected the Monday during regular business hours (9am-4pm) following the event. 

For Weekday Events: returns are expected the day following the event (9am-4pm) unless alternate arrangements have been made. 

In the event that an “after-hours” return has been requested, and staff is available to meet you, an additional $25 charge will be added to the final invoice.

If dinnerware is rented the plates need to be scraped before putting into crates, glassware needs to have excess liquid dumped then place upright in boxes, & cutlery needs to be put into containers as well. 

No rinsing is necessary as we wash everything in our store, however additional service fees will be charged if dishes have come back without this proper care.

If a rental item is lost, not returned, broken/burned or soiled beyond cleaning, the replacement value will be charged to the customer.  This charge will be in addition to the rental charge.

You will receive all rental items clean and ready for use, special containers are provided for your chinaware and glassware etc.

All glasses and chinaware need not be washed, only scraped and returned in original containers. 

Linens should be free of refuse and should be placed in the linen bags provided with each rental. 

Please take care to comply with all special instructions to avoid extra charges.

Candles add ambience to any setting and we do offer battery operated candles for our candle holders.  However, if real flame candles are preferred and are not contained, a $50 cleaning fee will be added to the order total. 

If real flame candles are used and contained (in OUR décor), there will be a $25 cleaning fee added.  If real flame candles are used and contained (in YOUR décor), there will only be a $25 cleaning fee added if wax residue is present on our linens upon return of the order.

Dye lots may vary – linens in our rental inventory are sometimes added at different times from different manufacturing runs.  In addition, some pieces within a colour/style are rented more frequently than other pieces. 

Our show room samples are very good representations of our inventory, but because of the situations described in this section, be advised that the appearance of one linen may vary slightly from another linen in your order.  In case of variations, our preparation staff will do their best to match colour hues within an order.

In the event that items may be damaged or lost, A Touch of Glass will utilize the damage deposit to cover the replacement fees.